Terms of Service

These Terms of Service (“Terms”) govern the use of the VittoriLabs website and services. By using our website, requesting our services, or entering into an agreement with VittoriLabs, you agree to these Terms. If you do not agree with these Terms, you should not use our services.

1. About VittoriLabs

VittoriLabs is a digital content-repurposing business currently being established. At the time these Terms are published, VittoriLabs has not yet been incorporated as a separate legal entity.

• Business name: VittoriLabs
• Email: contact@vittorilabs.com
• Website: vittorilabs.com

Once VittoriLabs is formally registered, this section will be updated with the applicable legal entity, legal form, registered office, and registration number.

2. Our Services

VittoriLabs provides digital content-repurposing services. Depending on the service purchased, this may include:

• identifying potentially valuable moments from long-form content
• analysing podcasts and video content
• transcription
• selecting short-form segments
• editing video clips
• captions and subtitles
• formatting content for social media
• visual enhancements
• generating titles, hooks, descriptions, or metadata
• other content-repurposing services agreed with the customer

The exact services provided will depend on the package, quotation, order, or agreement applicable to the customer.

3. Website Use

You may use our website for lawful purposes only. You must not use the website to violate applicable laws, infringe the rights of others, distribute malware, attempt to gain unauthorised access to systems, interfere with website operation, engage in fraud, misuse our services, or otherwise engage in unlawful activity.

4. Client Content

“Client Content” means any video, audio, podcast, transcript, image, text, logo, recording, or other material provided by a customer for the purpose of receiving our services. You retain ownership of your Client Content.

You represent and warrant that you have all necessary rights, permissions, licences, and consents required for VittoriLabs to process the Client Content and provide the requested services. This may include copyright permissions, music licences, image rights, performer rights, speaker permissions, privacy permissions, and trademark permissions. You must not provide content that you do not have the legal right to use.

5. Permission to Process Client Content

By providing Client Content to VittoriLabs, you grant VittoriLabs a limited, non-exclusive right to access, copy, store, analyse, process, edit, transform, and otherwise use that content to the extent reasonably necessary to provide the services. We may use appropriate third-party infrastructure and service providers to perform these activities. We will not sell Client Content to third parties.

6. AI-Assisted Processing

VittoriLabs may use artificial intelligence technologies as part of its service. AI may assist with transcription, content analysis, clip discovery, clip selection, scoring, categorisation, captions, metadata, editing, and workflow automation.

AI-generated or AI-assisted results may contain errors. VittoriLabs may review or modify results before delivery where appropriate. The use of AI does not guarantee a particular outcome or level of quality.

7. Customer Review

Customers are responsible for reviewing delivered content before publishing or otherwise using it, including for factual accuracy, names, captions, subtitles, quotations, claims, branding, copyright and other rights, and compliance with applicable platform rules. Once content has been delivered and approved by the customer, VittoriLabs is not responsible for consequences arising from the customer’s publication or use of that content, except where liability cannot legally be excluded.

8. Revisions

The number of revisions included in a service will be specified in the applicable package, quotation, or agreement. Requests that materially change the original brief may be treated as additional work and may result in additional charges.

9. Pricing and Payment

Prices will be communicated through the applicable pricing page, quotation, proposal, order, or agreement, and are normally stated in EUR unless otherwise specified. Applicable taxes, including VAT where required, will be charged in accordance with applicable law. Payment must be made within the period specified by VittoriLabs. We may suspend or delay services where payment is overdue, subject to applicable consumer protection law.

10. Subscriptions and Retainers

If VittoriLabs offers subscription or retainer services, the applicable price, billing interval, renewal terms, cancellation procedure, and refund rules will be presented before the customer enters into the arrangement. Mandatory consumer rights will continue to apply where applicable.

11. Consumer Cancellation and Withdrawal Rights

If you are a consumer, you may have statutory rights relating to cancellation or withdrawal from a distance contract. Where applicable law grants a consumer a withdrawal period, VittoriLabs will respect those rights. If a consumer requests that a service begin before the expiry of a statutory withdrawal period, applicable legal requirements concerning the commencement of services during that period will apply. Where permitted by law, statutory withdrawal rights may cease to apply once a service has been fully performed following the consumer’s express request and acknowledgement of the applicable legal consequences. Nothing in these Terms is intended to remove mandatory consumer rights.

12. Business Customers

Where a customer is acting in the course of a business or profession, consumer-specific statutory rights may not apply. The applicable quotation, order, service agreement, and these Terms will govern the relationship.

13. Intellectual Property

Client Content

The customer retains ownership of Client Content.

Final Deliverables

Unless otherwise agreed in writing, after all applicable fees have been paid, the customer receives the agreed rights to use the final deliverables created specifically for that customer. The exact ownership or licence granted may depend on the applicable service agreement.

VittoriLabs Intellectual Property

VittoriLabs retains ownership of its pre-existing and underlying intellectual property, including software, automation systems, workflows, templates, prompts, methodologies, internal tools, proprietary processes, and underlying technology. Purchasing a service does not transfer ownership of these materials to the customer.

14. Portfolio and Marketing

VittoriLabs will not publicly display Client Content or final deliverables in its portfolio, website, advertising, or other marketing materials without appropriate permission from the customer or another lawful basis. If a customer grants permission for portfolio use, VittoriLabs may display the agreed content for promotional purposes.

15. Third-Party Platforms

Our services may produce content intended for platforms such as YouTube, Instagram, TikTok, LinkedIn, and other social media platforms. We do not control these platforms and are not responsible for algorithm changes, content moderation, account suspensions, platform outages, policy changes, changes in reach or engagement, or monetisation decisions.

16. No Performance Guarantee

VittoriLabs does not guarantee viral content, specific numbers of views, followers, engagement, leads, sales, revenue, advertising income, monetisation, or social-media ranking. Content performance depends on numerous factors outside our control.

17. Prohibited Content

Customers must not use our services to create or distribute unlawful content, including content that infringes copyright, unlawfully violates privacy, facilitates fraud, contains unlawful material, infringes third-party rights, violates applicable platform rules, or otherwise violates applicable law. VittoriLabs may refuse to process content where we reasonably believe doing so would violate applicable law or these Terms.

18. Confidentiality

Each party agrees to treat confidential information received from the other party as confidential. Confidential information may only be used for legitimate purposes connected with the business relationship. This obligation does not apply to information that is publicly available without breach, was already lawfully known, is independently developed, or must be disclosed by law.

19. Data Protection

Personal data is processed in accordance with our Privacy Policy. Where VittoriLabs processes personal data on behalf of a customer as a processor, additional data-processing terms may apply. Where legally required, VittoriLabs and the customer will enter into an appropriate Data Processing Agreement.

20. Third-Party Services

VittoriLabs may rely on third-party services, including hosting providers, cloud storage, AI services, scheduling tools, and other technical services. Third-party services may have their own terms and privacy policies.

21. Service Availability

We will make reasonable efforts to keep our services available. However, we do not guarantee uninterrupted or error-free operation. Services may be temporarily unavailable due to maintenance, upgrades, technical failures, third-party outages, security incidents, or circumstances outside our reasonable control.

22. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. To the maximum extent permitted by law, VittoriLabs will not be liable for indirect or consequential losses such as loss of profits, revenue, business opportunities, audience, advertising income, or reputation.

For business customers, and to the maximum extent permitted by applicable law, VittoriLabs’ total liability may be limited to the amount paid by the customer for the relevant service during the period immediately preceding the event giving rise to the claim, as specified in the applicable service agreement. This limitation does not apply where such limitation is prohibited by law.

23. Customer Indemnification

To the extent permitted by applicable law, business customers agree to indemnify VittoriLabs against third-party claims arising from unlawful Client Content, copyright infringement caused by Client Content, lack of required permissions, infringement of third-party rights, or unlawful use of delivered content by the customer. This does not apply to the extent a claim results from VittoriLabs’ own unlawful conduct or breach.

24. Termination

Either party may terminate a service relationship in accordance with the applicable agreement. VittoriLabs may suspend or terminate services in the event of serious breach of these Terms, non-payment, unlawful activity, misuse of the service, or security risks. Termination does not affect rights or obligations that arose before termination.

25. Force Majeure

VittoriLabs will not be responsible for delays or failures caused by circumstances outside our reasonable control, including internet outages, cloud infrastructure failures, cyberattacks, natural disasters, government actions, war, strikes, or widespread technical failures.

26. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on our website with a revised “Last updated” date. Changes will not retroactively remove rights that have already accrued unless permitted or required by applicable law.

27. Governing Law

These Terms will be governed by the law applicable to VittoriLabs once its legal entity and place of establishment have been formally determined. Mandatory consumer protection laws applicable to the consumer will remain unaffected. This section will be updated once VittoriLabs is formally established.

28. Disputes

We encourage customers to contact us first so that we can attempt to resolve disputes informally. For consumers, mandatory consumer jurisdiction and dispute-resolution rights will apply. For business customers, disputes will be handled by the competent court determined under the applicable agreement or applicable law.

29. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

30. Entire Agreement

These Terms, together with any applicable quotation, order, service agreement, and other documents expressly incorporated into the agreement, form the agreement between VittoriLabs and the customer concerning the relevant services.

31. Contact

For questions regarding these Terms, contact VittoriLabs at contact@vittorilabs.com.

Legal entity information: to be updated following the formal registration of VittoriLabs.